‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
Originally found over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline may not seem like an natural focus for digital platform algorithms.
Yet the brand’s emergence as a viral TikTok topic has positioned it at the vanguard of an promotional upheaval, where major corporations are investing heavily in content creators and reducing expenditure on promoting products in legacy broadcasters.
A Journey from Drilling to Digital
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who saw laborers rubbing their skin with a derivative of drilling. Currently, a wave of content from users have recorded its extensive utilization in “life hacks”.
Promoted as a fix for dirty sneakers or extending perfume longevity, and also a remedy for noisy doorways. Users have even applied it to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Noticing its viral resurgence, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sensation of spicy food on lips were given the thumbs up. So too were ideas it could prolong perfume and rejuvenate purses. Claims that it would whiten teeth or extend lashes were debunked.
The ‘Digital Ear’ Approach
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has helped convince executives to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on digital creator content.
Evolving With Audience Behavior
A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and sharing usage tips.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, many communities. The evolution of platform algorithms means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by users, talked about by other people, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The approach indicates profound shifts happening in audience habits, with younger consumers spending more time on digital networks than television, magazines or radio.
The shift is reflected in declines in TV and print advertising. In the UK, ad revenues for leading TV channels have declined by over six hundred million pounds in actual value since the end of the last decade.
The Creator Economy Boom
This further signifies a blurring of media roles as large companies almost become production houses themselves, linking up with numerous influencers to boost their products.
A commercial director at a major talent agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they are dedicating far more hours to digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us people trust recommendations from the individuals they follow compared to commercial messages. It's an ongoing shift.”
He noted companies can reduce costs by investing in creators over large-scale legacy ad buys, which also enables easier content adjustment to see what works.
This strategy is expanding. Promotional expenditure on digital creator partnerships is rising at quadruple the rate than the media industry overall. Stateside, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
Traditional Media's Continued Place
Despite the huge changes, executives said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
She added: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”